Tele Caller (Fresher) – Marathi Speaking

Department: Customer Support / Telemarketing
Location: Ahmedabad
Employment Type: 10:00 To 7:00PM

Job Summary:

We are looking for a dynamic and enthusiastic Tele Caller to join our team. As a Marathi-speaking Tele Caller, you will be responsible for handling inbound and outbound calls, assisting customers with their queries, promoting services, and ensuring customer satisfaction. This is an excellent opportunity for freshers looking to start a career in customer service and telemarketing.

Key Responsibilities:

• Make outbound calls to customers, offering products or services.
• Receive inbound calls from customers and provide appropriate information in Marathi.
• Address customer queries, resolve issues, and provide information about products and services in a clear and effective manner.
• Conduct surveys or provide assistance as required by the business.
• Ensure high customer satisfaction by providing accurate and timely information.
• Maintain records of calls and customer interactions in the CRM system.
• Meet daily and monthly targets for call volume and conversion.
• Update customers on any promotions or new offerings.
• Handle customer complaints, provide solutions, and escalate unresolved issues to the concerned department.
• Follow up on leads and conversions as required.

Requirements:

• Education: 10th/12th grade or any graduate.
• Language Proficiency: Fluent in Marathi (both spoken and written). English and Hindi knowledge will be an added advantage.
• Skills:
  • Good communication and interpersonal skills.
  • Basic knowledge of computer usage (CRM software, MS Office, etc.).
  • Ability to handle customer queries professionally.
  • Strong listening and problem-solving skills.
• Experience: Freshers are welcome. Experience in telecalling or customer service is a plus but not required.
• Other:
  • Positive attitude with a willingness to learn.
  • Target-driven and motivated to achieve goals.

Benefits:

• Training: On-the-job training provided.
• Incentives: Performance-based incentives.
• Growth Opportunities: Career growth opportunities based on performance.
• Other Benefits: [Insert any company-specific benefits like health insurance, travel allowance, etc.]