Job Summary:

We are seeking a proactive and customer-oriented Client Support Representative (CSR) to join our IT team. The ideal candidate will serve as clients’ primary point of contact, ensuring excellent service delivery and prompt resolution of their technical and non-technical concerns.

Position: Client Support Representative (CSR)
Experience: Minimum 1 year
Location: [Insert Location]
Employment Type: Full-time

Responsibilities:

• Respond to client queries via phone, email, or chat, and provide first-level troubleshooting.
• Log and track issues in the CRM system, escalating unresolved concerns to relevant teams.
• Build and maintain strong client relationships, ensuring satisfaction and timely issue resolution.
• Provide updates on product features and client reports as needed.
• Adhere to Service Level Agreements (SLAs).

Requirements:

• Bachelor’s degree in IT, Computer Science, or related field.
• Minimum 1 year of experience in customer service or technical support (preferably in IT).
• Strong communication, problem-solving, and multitasking skills.

Preferred:

• Good English Communication.