Job Type: Full time

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Marathi Tele Caller

Tele Caller (Fresher) – Marathi Speaking

Department: Customer Support / Telemarketing
Location: Ahmedabad
Employment Type: 10:00 To 7:00PM

Job Summary:

We are looking for a dynamic and enthusiastic Tele Caller to join our team. As a Marathi-speaking Tele Caller, you will be responsible for handling inbound and outbound calls, assisting customers with their queries, promoting services, and ensuring customer satisfaction. This is an excellent opportunity for freshers looking to start a career in customer service and telemarketing.

Key Responsibilities:

  • Make outbound calls to customers, offering products or services.
  • Receive inbound calls from customers and provide appropriate information in Marathi.
  • Address customer queries, resolve issues, and provide information about products and services in a clear and effective manner.
  • Conduct surveys or provide assistance as required by the business.
  • Ensure high customer satisfaction by providing accurate and timely information.
  • Maintain records of calls and customer interactions in the CRM system.
  • Meet daily and monthly targets for call volume and conversion.
  • Update customers on any promotions or new offerings.
  • Handle customer complaints, provide solutions, and escalate unresolved issues to the concerned department.
  • Follow up on leads and conversions as required.

Requirements:

  • Education: 10th/12th grade or any graduate.
  • Language Proficiency: Fluent in Marathi (both spoken and written). English and Hindi knowledge will be an added advantage.
  • Skills:
    • Good communication and interpersonal skills.
    • Basic knowledge of computer usage (CRM software, MS Office, etc.).
    • Ability to handle customer queries professionally.
    • Strong listening and problem-solving skills.
  • Experience: Freshers are welcome. Experience in telecalling or customer service is a plus but not required.
  • Other:
    • Positive attitude with a willingness to learn.
    • Target-driven and motivated to achieve goals.

Benefits:

  • Training: On-the-job training provided.
  • Incentives: Performance-based incentives.
  • Growth Opportunities: Career growth opportunities based on performance.
  • Other Benefits: [Insert any company-specific benefits like health insurance, travel allowance, etc.]
Client Support Representative

Job Summary:

We are seeking a proactive and customer-oriented Client Support Representative (CSR) to join our IT team. The ideal candidate will serve as clients’ primary point of contact, ensuring excellent service delivery and prompt resolution of their technical and non-technical concerns.

Position: Client Support Representative (CSR)
Experience: Minimum 1 year
Location: [Insert Location]
Employment Type: Full-time

Responsibilities:

  • Respond to client queries via phone, email, or chat, and provide first-level troubleshooting.
  • Log and track issues in the CRM system, escalating unresolved concerns to relevant teams.
  • Build and maintain strong client relationships, ensuring satisfaction and timely issue resolution.
  • Provide updates on product features and client reports as needed.
  • Adhere to Service Level Agreements (SLAs).

Requirements:

  • Bachelor’s degree in IT, Computer Science, or related field.
  • Minimum 1 year of experience in customer service or technical support (preferably in IT).
  • Strong communication, problem-solving, and multitasking skills.

Preferred:

  • Good English Communication.

Technical Back Office Executive

We are looking to hire a Technical Back Office for our clients based in Ahmedabad. Please check the details below and apply if you are interested.

Company Name: Leading Renewable Energy Private Limited

Designation:  Technical Back Office Executive

Experience: 0-1 year

Location: Initially Saraspur and in 6 – 9 months Ashram Road

Salary: Rs. 18000 – 21500 with good increments post one-year completion. In case of good performance, the increments can be done in the interim too.

Education: Education: – Diploma / Graduate in Engineering Mechanical / Electrical / Electronics

Type: Full Time

Role and Responsibility:

  • Follow-up for Remote Monitoring System Work completion
  • Calling Customers, whenever required
  • Checking and verifying data on portal
  • Coordinate with Field team and ensuring completion
  • Fetching and Analysing data on daily, weekly, and monthly basis

Candidate Profile :

  • Local Residents preferred
  • Linguistic skills (Hindi, English and Gujarati)
  • Sharp & Number / Data driven
  • High on Learning & Comprehension
  • Flair for Verification and Analytics
  • Hands-on in Excel / Google sheets
  • Eye for Details
  • Willing to make a career in RMS / Back-office & grow vertically

Voip Engineer

Position Overview:
A day to day schedule would consist of answering client calls, responding to
emails to help resolve client issues, either with internet, phone service,
changes to their phone system as well as configuring pbx for new clients,
porting in phone numbers and following up on previous support tickets to
ensure all issues are resolved.
Candidates must be able to follow SOP, create support tickets, follow
through if issue is not resolved right away, and ask for help if there is a
road block until client issue is resolved.
● EXTREMELY well organized
● must be a self-starter, outside the box thinker
● be able to work under pressure, keep organized and look for solutions
● seek out solutions when they hit a roadblock instead of dropping the
task and forgetting it
● answer support/general calls from end users and resolve their issue
● provision new phone systems, phones, port numbers
● manage remote installation of internet & VoIP service with on-site
techs
● install/maintain/upgrade software for IP cameras
Tools that must have experience in
● Asterisk/Vicidial/GoAuto Dial
● VoIP troubleshooting
● Maintain windows server, Dialer, VoIP, FTP Server, WatchGuard,
Firewall, VPN, Router & Switches, Daily Backup & Antivirus
● IP phone configuration & setup
● CentOS and general Linux operation
General Skills
-Be able to speak & write English fluently with little or no accent
-must have high speed internet with at least 10m connection

Ideal Candidate MUST have the following

  • 3+ years of experience with VOIP, Asterisk, Vicidial,GoAuto Dial
  • Experience in Installing, configuring and deployment of Asterisk,
    Asterisk based applications like GoAutoDial, Vicidial, IVR and
    FreePBX.
  • Experience in Installing, configuring and deployment of Asterisk,
    Asterisk based applications like GoAutoDial, Vicidial, IVR and
    FreePBX.
  • This role will suit someone with prior experience of working within
    Asterisk environment, particularly with experience of configuring
    Asterisk for new product deployment.
  • Must have good trouble shooting skills in using network testing tools
    such as Wireshark, Tcpdump.
  • Experience trouble shooting Vici Dialers and Asterisk would be useful.
  • The applicant must be prepared to work outside of core hours to
    address emergency activity if required.
  • Should also know MySQL databases and VoIP.
  • Proven track record of deploying Dialers or IVR applications in an
    enterprise environment.
  • Experience in configuring with PRI Card, PRI Gateway, Analog
    Gateway and PSTN is a must.
  • Proficiency in the following programming languages: MySQL, PHP,
    Perl, AGI and Shell Scripts
  • must be organized and ability to document how-to and common
    troubleshooting steps.
  • must be a self-starter, outside the box thinker
  • be able to work under pressure, keep organized and look for solutions
  • answer support/general calls from end users and resolve their issue
  • provision new phone systems, phones, port numbers
  • manage remote installation of internet & voip service with on-site techs
  • install/maintain/upgrade software for IP cameras
Digital Marketing Executive

Overview: The ideal candidate will oversee the online marketing strategy for the organization by planning and executing digital marketing campaigns. This candidate will launch advertisements and create content to increase brand awareness. This candidate will have previous marketing experience and be able to monitor the company’s social media presence.

Requirements:

  • Must have knowledge of Keyword Research, Competitor – Backlink Analysis, strong knowledge in Google Ad words, PPC, ON-Page, LinkedIn promotion, YouTube promotion, Twitter & Facebook Ads, Instagram Ads.
  • Off-page, s , Google Webmaster – Analytics, Guest Blogging etc.
  • Max Experience : 2.5 – 5 yrs in Google Ad words and PPC.
  • Bachelor’s degree in Marketing or a related field
  • Excellent understanding of digital marketing concepts
  • Experience with business-to-customer social media and content generation
  • Strong creative and analytical skills.

Tender Executive

Greetings from TalentHire HR Solutions!

We are hiring a Tender Executive for one of our client based in NOIDA, Kinldy check below details and click to aplly if you are looking for a change or send your updated reusme to [email protected]

Job Details

  • Position- Tender Executive 
  • Experience- 1+ Years
  • Location- Noida 
  • Salary Open to discuss 

Responsibilities

  • Evaluate bids and contracts: Analyze bids and contracts for price, quality and technical specifications of goods and services
  • Monitor bids: Monitor the submission of bids and ensure they are accurately completed and meet the requirements of the tendering process
  • Prepare reports: Prepare detailed reports and analyses on bid and contract costs
  • Negotiate Contracts: Negotiate with suppliers and stakeholders to reach favorable agreements

Requirements and Skills

  • Proven experience in lead generation or sales development
  • Strong research and analytical skills
  • Excellent communication and interpersonal skills
  • Familiarity with CRM software and lead generation tools
  • Self-motivated and goal-oriented – Ability to work independently and as part of a team

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